How can I track my order?
Once your order has been shipped, a shipping confirmation email will be sent to you. There is a Track Package button that you are able to click.
How long will it take to receive my order?
Orders processed and delivered in approximately 5-11 business days. Delivery details will be provided in your confirmation email.
How do I return my order?
Returns are easy at Bench.
We want you to be happy with your purchases. If you have a problem and wish to return any products, just return it using the instructions below and we will be happy to credit or refund it.
You can use our self-service return portal to process your returns or exchanges. From there, we will validate your request. A pre-paid return shipping label will be provided to you at no cost via email upon Return Merchandise Authorization (RMA) request.
Please contact us at firstname.lastname@example.org for assistance. We're more than happy to help.
Do I need to pay duties on my order?
As our fulfillment center is located in Canada, all orders under $800 will be exempt from duties.
What shipping carriers do you use?
Our orders are fulfilled from Canada and are delivered using USPS.